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Beyond Chat: A Framework for LLMs as Human-Centered Support Systems

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Author :  Zhiyin Zhou

Affiliation :  Trine University

Country :  USA

Category :  Computer Science & Information Technology

Volume, Issue, Month, Year :  15, 17, September, 2025

Abstract :


Large language models are moving beyond transactional question answering to act as companions, coaches, mediators, and curators that scaffold human growth, decision-making, and well-being. This paper proposes a role-based framework for human-centered LLM support systems, compares real deployments across domains, and identifies cross-cutting design principles: transparency, personalization, guardrails, memory with privacy, and a balance of empathy and reliability. It outlines evaluation metrics that extend beyond accuracy to trust, engagement, and longitudinal outcomes. It also analyzes risks including over-reliance, hallucination, bias, privacy exposure, and unequal access, and proposes future directions spanning unified evaluation, hybrid human–AI models, memory architectures, cross-domain benchmarking, and governance. The goal is to support responsible integration of LLMs in sensitive settings where people need accompaniment and guidance, not only answers.

Keyword :  Large Language Models, Human-Centered AI, Companions, Coaching, Mediation, Knowledge Curation

Journal/ Proceedings Name :  CS&IT

URL :  https://aircconline.com/csit/abstract/v15n17/csit151721.html

User Name : alex
Posted 02-09-2026 on 14:03:28 AEDT



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